SATS said the baggage involved was originally checked in for a morning flight that day, which was subsequently cancelled due to a technical issue with the aircraft.
The passengers were rebooked on flights departing later that day or the following day, and their baggage was temporarily removed from the arrival belt for holding.
“When new departing flights were confirmed, our service crew moved these bags back to the baggage belt for transfer to the airside baggage handling area, where security screening and uplift to the respective flights would take place,” said SATS, which also handles air cargo and airline catering services.
“This transfer had to be carried out within a short window so that passengers could make their rebooked flights. The video captured part of this process.”
SATS said it had counselled the service crew member involved and stressed the importance of proper baggage handling at all times, including under operational pressure.
“We have also reminded our teams to seek assistance when additional manpower is required, so that service standards are maintained at all times,” it added.
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